Terms of sale

US storefront

Character & Charm is operated by DIGITALE BUSINESS LLP, company OC432249, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: contact@character-and-charm.com.

Prices and payment

Prices and payments are in US dollars (USD). Catalogue prices are updated from our euro base prices using the latest available European Central Bank exchange rate. Review the final USD total before payment; a confirmed payment amount does not change with later exchange-rate movements. DIGITALE BUSINESS LLP bears applicable taxes and import duties.

Ordering

Select the item, variant, quantity and any personalization, then review your US shipping address and total. Stripe securely processes payment. We confirm orders after successful payment verification. Please check personalized text carefully before ordering.

Delivery and returns

Delivery is free and available only within the United States, estimated at 7–21 business days from purchase. Our voluntary return window is 14 days from receipt, with the exceptions and procedures stated in our returns policy. Read our shipping policy for delays and cancellation options.

Customer support

Contact us promptly about an incorrect, damaged or missing item. These terms do not exclude rights or remedies that applicable consumer law requires.